Returns, Refunds and Exchanges Policy
For on-line purchases only. For Store Returns Policies, please contact the Store where you made your purchase.
Argento are happy to offer free return and exchanges to all our UK customers
Argento are sure that you will love your purchase, but if you don't, we will be more than happy to refund or exchange any item within a 90 day period, with no quibbles or arguments*. Just complete the returns form on the back of the invoice you received with your order, or print off the online returns form, send it back to us unworn** and with all it's brand packaging, and we will follow your instructions in this to the letter, (except Sale and Outlet Items, which have a 14 day return window from date of receipt of order, Argento will simplify this to 19 days from date of dispatch for all Sale/Outlet items).
Please ensure you send any items securely packaged to Argento, as Argento will not accept liability for items lost or damaged in transit for return or exchange.
Please note: We will not accept responsibility for the item until it has been delivered to us. Recorded Delivery is the method Argento agreed with Royal Mail for your returns, to print your postage label, please follow these instructions below:
Click HERE for Royal Mail's label generator service, complete all relevant details and print off the pre-paid recorded delivery label and simply drop into your nearest post box or post office. It couldn't be simpler. If you have any questions or queries, please contact our customer services team directly.
Please note: You are responsible for returning the item back to us and the return postage charge. We will not accept responsibility for the item until it has been delivered to us. Proof of postage is advisable and we would recommend you send the item Recorded Delivery.
All returns will be processed within 24 hours except during the Christmas period (up to and including the 3rd week of January) where returns may take up to 72 hours to be processed.
In the unlikely event that you receive an item which is faulty, or has been damaged in transit, please email us with your order number, and we will contact you to arrange how to send the item(s) back to us. Argento reserves the right to charge postage costs for items returned as faulty which, upon inspection, are not faulty. The price of Recorded Delivery on www.argento.com is our guide for this purpose. If you choose to send items back by Special Delivery, Argento will not cover this cost unless a prior agreement has been made Argento customer services team.
For international customers Argento will only refund the cost incurred by returning any faulty item(s) to us using your local postal service's tracked international delivery service. Argento WILL NOT refund the cost of sending by courier, unless agreed in advance.
Alternatively, if you live near one of our stores, you can return the item personally, along with your receipt,and exchange the goods in-store within 90 days of purchase from www.argento.com, except for Sale and Outlet items as detailed above (items purchased in store have a 14 day exchange timescale). Our stores cannot accept returns by post, nor will process action refunds, the store will contact the customer services team to arrange for any refund. Refunds will only be processed using the payment method used during the purchase.
**Please note that the supplied pieces must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, Argento reserve the right to demand compensation.
CAN I GET A REFUND AFTER MY JEWELLERY HAS BEEN ENGRAVED?
Once a piece of jewellery has been engraved it is no longer in its original saleable condition and so cannot be resold. Unless there is fault with the engraving or jewellery we do not offer a full refund. We do however offer a 50% refund on any engraved jewellery that has been purchased online and returned within 19 days of dispatch. Any spelling errors due to incorrect information provided by you will not deemed an error by Argento. We cannot offer refunds for engraved jewellery purchased in store, unless the error is Argento’s.
In the case where you wish to exchange part or all of your order, Argento will cover the cost of the first instance and add a charge at the published recorded delivery rate for any subsequent exchanges. Argento publish a sizing chart PDF to ensure the correct size of rings and bracelets is ordered. Where the new item is less expensive we will refund the difference. Where the new item is more expensive, please call us on 44 (0)845 366 4224 to arrange payment or tick the relevant box on the returns form, found HERE.
*Due to the personalised nature of some items such as Carrie or Dirty Ruby Name Necklaces which are designed to the customer's exact specification we are unable to accept these items for exchange or refund unless faulty.
**Earrings and Belly bars (Body Jewellery) can be exchanged or refunded for online purchases, as Argento will deliver these in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our fantastic returns and exchanges policy. We will, however, not accept these items for return or exchange in the event of any visible tampering with the label or the bag, due to hygiene reasons. We are delighted to offer this additional service to our customers,and we always welcome feedback on how we can continue to improve all our services. This does not affect your statutory rights.
***Please note that the supplied pieces must only be examined – comparable with trying them on in a real store. Should the goods be damaged as a result of further use, Argento reserve the right to demand compensation.
**** Free return and exchange for UK customers only, all international returns and exchanges are done at customer's expense, unless agreed in advance with Argento or the item is deemed to have a manufacturing fault upon inspection
(Sale and Outlet Items, from the 9th June 2014, now have a 14 day return window from date of receipt of order for exchange or refund Argento will simplify this to 19 days from date of dispatch).
- Send to:
- Argento On-line Returns
- 4a Connsbrook Avenue
- BT4 1JT
- United Kingdom
- UK Tel: 0845 366 4224
- Intl Tel: 0044 2890 473483
- Fax: 44 (0) 28 9047 2931
Lost in Post
Argento will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances. International orders that are lost in post must wait until 25 working days have passed excluding the 5-7 working day delivery time, i.e. 35-37 working days following dispatch. We require confirmation in writing that the item(s) have been lost, you must advise Argento within 30 days of dispatch or we cannot consider a claim for lost in post. You can view our lost in post form HERE.