Returns Policy:
Argento are sure that you will love your purchase, but if you don't, we will be more than happy to refund or exchange any item within a 90 day period, with no quibbles or arguments*. Just complete the returns form on the back of the invoice you received with your order, or print off the online returns form, send it back to us unworn and with its packaging, and we will follow your instructions in this to the letter. Please ensure you send any items securely packaged to Argento, as Argento will not accept liability for items lost or damaged in transit for return or exchange.
Please note: You are responsible for returning the item back to us and the return postage charge. We will not accept responsibility for the item until it has been delivered to us. Proof of postage is advisable and we would recommend you send the item Recorded Delivery. We do not credit back the return postage costs unless the return is due to a faulty item or an Argento error, and then we will only refund the price of Recorded Delivery, if you choose to send items back by Special Delivery, Argento will not cover this cost unless a prior agreement has been made with Argento.
Alternatively, if you live near one of our stores, you can return the item personally, along with your receipt, and exchange the goods in-store within 90 days of purchase from argento.co.uk (items purchased in store have a 14 day exchange timescale). The stores cannot accept returns by post, nor will they action refunds, you must contact the website for any refunds. Refunds will only be processed using the payment method used during the purchase.
Exchanges:
In the case of an exchange of size we will send the jewellery out again to you, however P&P will be charged. To prevent this you should avail of our sizing chart PDF to ensure the correct size is ordered. For an exchange of product we will charge you P&P since we have to create a new order for you. Where the new item is less expensive we will refund the difference. Where the new item is more expensive, please call us on
44 (0)845 366 4224 to arrange payment.
*Due to the personalised nature of some items such as Carrie or Dirty Ruby Name Necklaces which are designed to the customer's exact specification we are unable to accept these items for exchange or refund unless faulty.
*As of the 29th November 2012 at 1.00 pm, Earrings and Belly bars (Body Jewellery) can be exchanged or refunded for online purchases, as Argento will deliver these in clear plastic bags, sealed with a tamper proof security label. This will allow you to see the items and still make use of our fantastic returns and exchanges policy. We will, however, not accept these items for return or exchange in the event of any visible tampering with the label or the bag, due to hygiene reasons. We are delighted to offer this additional service to our customers,and we always welcome feedback on how we can continue to improve all our services. This does not affect your statutory rights.
Send to:
Argento On-Line Returns
4a Connsbrook Avenue
County Antrim
BT4 1JT
Tel: 44 (0)845 366 4224
Fax: 44 (0)28 9047 2931
Lost In Post
Argento will deem an item lost in post once 15 working days (including Saturday) have passed following dispatch (in line with Royal Mail policy). If your item has been lost in post, do not worry, we will stand by our commitment to you by either replacing the item(s) lost, or refunding your payment, whichever suits your individual circumstances. We require confirmation in writing that the item(s) have been lost.
Returns, Refunds and Exchanges Policy
